Introduction
When buying crossbows and accessories, knowing the returns and refunds policy crossbow UK ensures peace of mind. At Crossbow Gear UK, we make the process simple and transparent, giving our customers confidence when shopping with us.
Our Returns and Refunds Policy
| Condition | Policy Details |
|---|---|
| Eligibility Period | Items may be returned within 14 days of delivery |
| Item Condition | Must be unused, undamaged, and in original packaging |
| Proof of Purchase | Order number or receipt required |
| Refund Method | Issued to original payment method after inspection |
| Excluded Items | Custom‑fitted strings, wax, lube, and safety gear unless faulty |
| Return Shipping Responsibility | Customer pays return postage unless item is defective |
How to Return an Item
- Contact our support team within 14 days of receiving your order.
- Package the crossbow or accessory securely in its original box.
- Include proof of purchase.
- Send via tracked delivery for safety.
Refund Process
- Once we receive and inspect your return, we process refunds within 5–7 business days.
- If the item is defective, we cover the cost of return shipping.
- Exchanges can be arranged where stock allows.
Tips for a Smooth Return
- Always keep your packaging until you’re satisfied with your purchase.
- Double‑check product specifications before use to ensure suitability.
- Contact our team promptly if you notice any damage upon delivery.
FAQs About Returns and Refunds Policy UK
Q: Can I return a crossbow if I’ve assembled it?
A: No, items must be unused and in original condition.
Q: What if my crossbow arrives damaged?
A: Contact us immediately with photos; we’ll arrange a replacement or refund.
Q: Do you refund shipping fees?
A: Standard shipping fees are refundable only if the product is faulty.
Q: Can I exchange an accessory instead of requesting a refund?
A: Yes, subject to stock availability.
Conclusion
Our returns and refunds policy crossbow UK is designed to give every customer a safe, fair, and easy shopping experience. At Crossbow Gear UK, we stand by the quality of our products and ensure you can shop with complete confidence.
