Shipping & Delivery Policy – Crossbow Gear UK
This Shipping & Delivery Policy outlines how we handle the delivery of your orders from Crossbow Gear UK. We aim to provide fast, secure, and reliable shipping to all our customers across the United Kingdom.
1. Delivery Coverage
We currently deliver to all areas within the UK, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Times
Standard delivery takes 1–5 working days depending on your location. You will receive tracking information via email once your order has been dispatched. Delivery times are estimates and may vary due to courier delays or high-demand periods.
4. Delivery Charges
Shipping fees are calculated at checkout based on item size, weight, and delivery address.
Free shipping may be offered on certain promotional items or order value thresholds, as advertised on our website.
5. Tracking Your Order
All parcels are shipped with tracking. Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel’s progress.
6. Failed Deliveries or Incorrect Address
Please ensure your shipping details are accurate at the time of purchase. Crossbow Gear UK is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a parcel is returned to us, we will contact you to arrange re-delivery at your cost.
7. Damaged or Missing Items
If your parcel arrives damaged or items are missing, please notify us within 48 hours of delivery. Email us at sales@crossbowgearuk.co.uk with your order number and clear photos of the packaging and items for a prompt resolution.
8. Restricted Delivery Items
Crossbows and age-restricted items may require age verification or signed delivery. You must be at least 18 years old to purchase such items. Delivery will not be completed without a valid signature by someone of legal age.
For questions about shipping, delivery timeframes, or tracking your order, contact us at:
sales@crossbowgearuk.co.uk